Shipping policy

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Collection Only

CHOW PACK currently operates on a collection-only basis. We do not offer delivery or courier services at this time.

Customers may arrange collection through third-party services such as Uber Package, Bolt Send, or any courier of their choice. Once goods have been collected by a third-party service arranged by the customer, CHOW PACK will not be held liable for any loss, damage, delays, or discrepancies that may occur during transit.


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Collection Address

CHOW PACK
22 5th Street
Marlboro, Sandton, 2063
South Africa


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Collection Hours

Monday – Thursday
08:30 AM – 04:30 PM

Friday
08:30 AM – 12:00 PM
02:30 PM – 04:30 PM
(Closed for lunch from 12:00 PM to 02:30 PM)

Saturday
08:00 AM – 01:00 PM

Sunday & Public Holidays
Closed

All times are South African Standard Time (SAST).


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Important Notice

  • No goods will be released, dispatched, or made available for collection until full payment has been received and cleared in CHOW PACK's bank account.
  • Customers are responsible for ensuring that collection arrangements are made within the specified collection hours.
  • Orders not collected within a reasonable period may be subject to storage limitations and stock availability.
  • Customers or their appointed collection agents may be required to provide proof of purchase and identification upon collection.
  • CHOW PACK reserves the right to refuse the release of goods where payment has not been verified or where collection details cannot be confirmed.
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Collection Confirmation

Customers are encouraged to contact CHOW PACK prior to collection to confirm that their order is complete, packed, and ready for pickup.

Website: www.chowpack.co.za
Email: solidchow@gmail.com

This wording looks more professional, provides additional legal protection, and sets clear expectations for customers.